Returns & Refund Policy
At VELORA, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item should be returned in its original condition, with all components, accessories and packaging included where reasonably possible.
Please contact our customer support team before returning any item. We will provide you with the appropriate return instructions and return address.
Please do not send your order back to the address shown on the original parcel unless instructed to do so by our customer support team.
Change of Mind
If you change your mind about your purchase, please contact us within 14 days of receiving your order.
Unless otherwise stated or required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your chair arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number, a description of the issue and clear photos or videos showing the problem.
Once the issue has been reviewed, we will provide an appropriate resolution in accordance with your applicable consumer rights.
Non-Returnable Items
We may be unable to accept returns for items that have been damaged through misuse, improper assembly, accidental damage or use inconsistent with the supplied instructions.
This does not affect your statutory rights where a product is faulty, damaged or not as described.
Return Authorisation
All returns must be authorised by our customer support team before being sent.
Unauthorised returns may result in delays in locating and processing your return.
Refunds
Once your returned item has been received and inspected, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process and display the refund in your account.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will do our best to process your cancellation before fulfilment begins. If the order has already been dispatched, you may need to follow the standard return process after receiving it.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.
Contact Us
To request a return, report an issue or ask a question about a refund, please contact our customer support team through the contact information provided on our website.
VELORA Customer Support