Shipping Policy

At VELORA, we aim to make your delivery experience simple, reliable and transparent.

Order Processing

Orders are typically processed within 24–48 business hours after your order has been successfully placed.

Orders placed during weekends or public holidays will begin processing on the next business day.

UK Delivery

Once your order has been processed, estimated delivery within the United Kingdom is:

5–8 business days

Please note that weekends and public holidays are not included in processing or delivery estimates.

Free UK Shipping

We currently offer FREE tracked shipping across the United Kingdom.

Any applicable shipping costs will always be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active after dispatch.

Delivery Delays

While we work to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control, including carrier disruptions, severe weather, peak periods or public holidays.

If your order is taking significantly longer than expected, please contact our customer support team and we will be happy to assist you.

Incorrect Shipping Information

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error in your shipping information, contact us as soon as possible. Once an order has entered fulfilment or has been dispatched, we may not be able to modify or redirect it.

Damaged or Missing Orders

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us as soon as possible with your order number and relevant details.

For damaged deliveries, we may request photographs of the product and packaging so that we can review the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team through the contact information provided on our website.

VELORA Customer Support